Challenging Workplace Behaviours
A practical course helping delegates identify, understand and manage challenging workplace behaviours, strengthening communication, wellbeing and organisational culture.
A practical course helping delegates identify, understand and manage challenging workplace behaviours, strengthening communication, wellbeing and organisational culture.
Challenging workplace behaviours can be difficult to manage, yet when left unaddressed they can damage morale, productivity, wellbeing & retention. This course equips delegates with practical skills to identify challenging or discriminatory behaviours, understand their impact and apply effective strategies to manage them constructively. Through real examples, reflective discussion and practical tools, delegates learn how to intervene early, support colleagues and maintain a positive, professional working environment. The session strengthens confidence, communication & leadership capability across all sectors.
Challenging behaviours often emerge gradually through communication issues, stress, unmet expectations or workplace pressures. When these behaviours escalate, they can create tension, reduce team cohesion and lead to silent quitting or increased turnover. This course supports delegates to recognise early signs, understand underlying causes and respond in ways that protect wellbeing and maintain professional standards. It is suitable for managers, supervisors, HR professionals, business owners, employee representatives and individuals seeking to strengthen their professional practice.
A colleague's tone becomes increasingly sharp or dismissive, causing tension within the team.
Inappropriate or biased comments create discomfort or undermine team cohesion.
Overbearing or dominating behaviour impacts team morale & productivity.
Challenging behaviours rarely occur in isolation. They often develop from stress, workload pressures, communication habits or misunderstandings that gradually affect workplace relationships. Reflection helps delegates explore how their own responses, expectations and communication styles may influence interactions. It also encourages consideration of how colleagues with different backgrounds or lived experiences may interpret behaviour differently. By examining real examples, delegates gain insight into how behaviour escalates, how conflict develops and how early intervention can prevent harm. This reflective approach supports individuals to recognise triggers, adjust communication, strengthen empathy and adopt more constructive strategies. It also highlights the importance of consistency, fairness and professional boundaries when addressing difficult behaviour. Through guided reflection, delegates build confidence in managing challenging situations while contributing to a respectful, supportive and productive workplace culture.
All our courses are tailored to ensure the training reflects your organisation’s goals and priorities.
The course can be delivered face to face or online, via Zoom or Teams.
Please note: the half-day rate is not always available for face-to-face sessions.
Over 25 years' experience delivering equality, diversity and inclusion training, consultancy and professional development.
Keep updated with the latest equality and diversity news, offers and updates.